Digital Membership FAQs
Q: What are digital membership cards?
A: Starting in June 2021, the Paleontological Research Institution (PRI) now offers digital membership cards, which can be downloaded and saved to your smartphone. Going digital means you never have to worry about forgetting your membership card, in addition to being more environmentally friendly and helping to reduce administrative costs. After joining or renewing your PRI membership, you will receive an email within a week with a link to download your card.
Q: How do I add the membership card to my iPhone?
A: Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
Q: How do I add the membership card to my Android phone?
A: Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
Q: I’d prefer not to use this digital membership card, what should I do?
A: Please contact the membership department at [email protected] or (607) 273-6623 x111 to request a physical card. Physical cards may take 3-4 weeks to process.
Q: I don’t have a mobile phone, what can I do?
A: Please contact the membership department at [email protected] or (607) 273-6623 x111 to request a physical card. Physical cards may take 3-4 weeks to process.
Q: My name is spelled wrong/membership level is incorrect.
A: Please contact the membership department at [email protected] or (607) 273-6623 x111 and we would be happy to make the correction.
Q: My family member is on this membership account also, can they receive the card?
A: Yes of course, please follow the instructions below.
Android
Navigate to the “back of the card” (tap on the small "i" on the front) and use the “Share Pass” button to send the card to your secondary member.
iOS
Navigate to the “back of the card” (tap on the "..." button on the front), then tap on the share icon at the top right to send the card to your secondary member.
If you are an iOS user, you will find the share icon at the top right on the back of the card.
Q: I downloaded my card but I can’t find it.
A: If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.